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TOTAL RETAIL: Multi-Channel Commerce
Seamless Integration is Provided Across All Channels Retail StoresSales, Inventory position, Promos on/off, Customer activity, on account and tendered sales are all seamlessly integrated in either real-time (with Magstar Total POS) or by batch update. With the In-Store Management application, stores can create and transmit Purchase Orders for central buying with further consolidation to a master PO, including a full distribution plan automatically. Franchise ManagementTotal Retail identifies corporate vs. franchised locations and automatically tailors the information exchanges accordingly. Special franchise pricing is maintained throughout all product movement activity. E-CommerceCustomer recognition, special promotions, and loyalty program member-specific pricing, stock status/availability, and up-to-date web descriptions are all made immediately apparent your web customers. Behind the scenes, Total Retail exchanges information immediately with the master data repository to verify product availability and to automatically generate the warehouse picking order. Add the optional on-line automatic credit card authorization feature, and you have a totally seamless and highly efficient process from web to the shipping door. Integrated Transaction ProcessingNo re-keying of transactions or data.Total Retail updates and exchanges data with each channel and recognizes the unique requirements for each. Customers, Integrated Loyalty Programs and Promotions are all recognized across all channels. Call CenterCall Center Representatives find Total Retail is an intuitive and efficient order processing utility. Instantly recall customer buying history, look up product availability, view detailed notes and product specifications, suggested add-on items, and more, all without leaving the order entry process. Orders transform through the picking, packing/shipping, and invoice stages without ever having to re-key or transfer data to another system. Data integrity is thus guaranteed. Add the optional integrated credit card authorization package, and you have a totally seamless order fulfillment process from start to finish. WholesaleCustomer-specific pricing, multiple ship-to locations, quotation-to-order, and total integration with the Accounts Receivable on-account status, gives your Customer Service Representatives or Order-Takers all of the tools they need to process your customers' orders quickly and efficiently. As with all other order processes, picking tickets, packing slips, and invoice generation all flow through the system with no requirement to ever have to re-enter your activity.
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